Q&A
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Q&A .
FAQs
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You can find our bonce house offerings and pricing under the “Bounce Houses” section.
Hours can be added to bounce house rentals charged at $50 per added hour.
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Short answer is, yes! We include free delivery setup within Santa Cruz county. Please email before booking for areas outside of Santa Cruz. Additional delivery fees may apply if we can service your area.
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Currently we serve Santa Cruz County, Monterey, Seaside, and Carmel by the Sea.
Please note delivery fees will apply for south bay deliveries.
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We schedule setup for the morning or early afternoon of your event depending on what time your party starts. The rental last up to 4 hours which includes set up and pickup. You will be asked what time your event starts during the booking process and we will do our best to have the bounce house set up 45 minutes before your event start time
Same-day pickup occurs after your event ends, allowing us time to clean and prepare the rental for the next day’s event. Pickups requested after 8:00PM will incur a $50 per hour fee and require prior approval. Please email us to discuss any late pickup requests before booking.
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Credit and debit card payments.
Full payment of your rental is due 2 weeks prior to your event date.
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We can set up on grass, artificial turf, concrete, pavers, or indoors at a venue or home. However, we cannot set up on rocks, gravel, sand, asphalt, dirt, or uneven surfaces under any circumstances.
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We are fully licensed and insured, allowing us to set up at parks and event venues. However, it is your responsibility to confirm that the park permits inflatables and has the necessary electrical access for the blower.
Please check with the park in advance to determine any required permits or proof of insurance. Requests for certificates of insurance should be submitted to us as soon as possible.
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We understand that plans can change! Please provide as much notice as possible so we can accommodate other customers and adjust our delivery schedule accordingly.
Cancellation Policy
Here’s how our cancellation policy works:30+ days before your event: You’ll receive a full refund—no worries at all.
30-15 days before your event: Your $200 deposit becomes a credit you can use toward a future rental (good for up to 1 year), and anything else you’ve paid will be refunded.
2 weeks or less before your event: Any payments made will turn into a credit for a future rental, valid for 1 year.
Thanks for understanding—we’re always here to help you bounce back and celebrate another day!
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If it rains on the day of your event and you or we choose to cancel, your deposit will be held, and you may reschedule for any date that your chosen bounce house is available within one year.
If rain is in the forecast, you/we have until 8:00 AM on the day of your rental to notify if the rental will be postponed.
For safety reasons, inflatables must be turned off if winds exceed 15 mph—no exceptions. If strong winds are expected, we reserve the right to cancel at any time to ensure the safety of all participants.
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Although not expected, it’s always appreciated.
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Yes, great question! Our bounce houses require special care to keep them safe and looking their best for all guests.
To prevent damage, shoes, food, drinks, face paint, confetti, gender reveal dust/powder, silly string, and any writing or art materials (pens, markers, crayons, paint, etc.) are strictly prohibited inside the bounce house. These items can cause rips, stains, or even punctures. Any damage beyond normal wear and tear will result in repair or replacement fees to the client.
We do not set up at events with face paint (even if it’s labeled as washable), as it permanently stains the inflatables. If face paint is found on the unit, the client will be responsible for replacement costs.
Adult supervision is required at all times to ensure safety.